The global financial ecosystem is undergoing significant disruption. Fintech solutions bring customers 24/7 access to services with remarkable convenience, immediacy, and affordability.
In its most basic form, fintech is any software, technology, or app that allows people to conduct financial transactions digitally. That includes everything from online banking to investing in cryptocurrency.
Fintech has been a keen adapter of automated customer service technology with chatbots and AI interfaces. It has also been an innovator in using data to fight fraud by leveraging payment history to identify unusual transactions and alert customers.
Using predictive behavioral analytics and machine learning/artificial intelligence in conjunction with other new technologies assists users in making financial decisions that are less based on habit and speculation. These applications are already changing the payment world and bringing consumers innovative user experiences.
A payments consulting firm must ensure teams work on billable tasks to maximize profitability and drive long-term growth. However, the manual, after-the-fact process of tracking and logging consultant hours all too often leads to revenue leakages. This is a severe problem because unbilled time leads to underperforming consultants, poor performance reviews, and lower-than-expected revenues.
In addition to helping improve efficiency, a robust billing system instills trust and builds stronger client relationships by clarifying the charges payable. Understanding the cost structure helps avoid disputes and fosters solid and enduring partnerships.
As the demand for omnichannel payments and embedded finance continues to grow, so does the need for PSPs to enhance their operating models. This means investing in technology, rethinking business models, and partnering with PayTech providers to meet the needs of digital-savvy consumers. The ability to deliver on these demands will create significant opportunities for growth in the payments industry. For example, a dynamic strategy to support contactless, real-time cross-border payments will be vital to establishing and sustaining competitive advantage.
A payments team is often one of the most sensitive aspects of a platform’s business. It requires dedicated resources to build a deep operations bench and stay ahead of various rules and regulations. This includes Know Your Customer (KYC) standards, Payment Card Industry Data Security Standard (PCI DSS), and money transmission requirements. It also includes navigating complex compliance and regulatory requirements in different countries.
Moreover, a successful platform must scale its ability to connect businesses with their preferred payment “rails” — the infrastructure that powers credit and debit card transactions. These rails include merchant acquirers, card networks, and issuers. Many platforms bundle payment processing with their software, opening up new opportunities to differentiate their product and tap into revenue streams.
Platforms are graduating toward models that allow them to control the customer experience and set pricing in exchange for a more significant share of the revenue pool, but this comes with added responsibilities and risks. This can involve converting from a referral model to an ISO or PayFac alternative or becoming a regulated CBDC or digital currency issuer.
As the payments industry becomes more instant, frictionless, and embedded within customer journeys, the value of payment data is increasing – creating a new sphere for data monetization. In the future, we expect to see new PayTech ecosystems that securely store and manage data generated through payment transactions – creating new opportunities for commerce and improved services for consumers and merchants.
To thrive in the crowded fintech landscape, it’s essential for firms to be flexible and to be able to adapt to their client’s needs. One way to do this is by embracing automated customer service technology, such as chatbots and AI interfaces, which can reduce staff costs and provide better service while keeping an eye on fraud.
Additionally, platforms need a deep operations bench that can support their customers’ onboarding and compliance with risk, legal, and security requirements. Many successful payment platforms that recruit sponsors from engineering, product, marketing, and sales departments ensure everyone in the company is well-versed in the payments industry.
Security in payment transactions is crucial. Using advanced algorithms and tools with artificial intelligence, technology consulting firms are improving security in the fintech industry. Analyzing data and gaining insights into customer operations can prevent fraud and identity theft and enhance user experiences.
Moreover, they help fintechs comply with regulations and policies by providing a framework for risk management. They also assist them in leveraging data and analytics for more effective business strategies. They also guide scalable technologies and prioritize intuitive interfaces to elevate customer satisfaction.
Although the fintech revolution has many benefits, it also poses challenges. For example, monitoring and regulating fintech activities is complex as they are not subject to the exact regulatory requirements of banks. Furthermore, data protection laws must be more consistent across MENAP and CCA countries. Additionally, FinTechs need more data on cyber risk preparedness. This is where technology strategy consulting firms can make a difference. They offer specialized advice to fintechs that large management consulting firms do not offer.